KYC & Order related queries

How do I book a product for renting?

To start with your renting journey on RentoMojo, Ensure that you're signed up on Rentomojo. Choose your desired product from our wide range of collections.  Once ready, tap on 'Book your plan' and proceed with the payment from the Cart page. Rest assured, your product will be delivered in the stipulated delivery time. For any further assistance, we encourage you to use the chat feature on the website/app.

Rentomojo
Sun, 12 Jul, 2020 at 6:35 PM
How do I pay my deposit?

With RentoMojo, payments are super convenient and hassle-free. You can pay the security deposit while placing your order via debit card/credit card/net banking or eWallet.  For any further assistance, we encourage you to use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 10:53 AM
How do I pay for my monthly rentals ?

With RentoMojo, payments are super convenient and hassle-free.  We will send a link to your registered email ID for a seamless payment option via your dashboard on the RentoMojo website or view here.  You can opt for easy and secure payment options through net banking, debit card, or credit card to automatically deduct the rental amount from your account using auto-debit payment.  Alternatively, you can also save upto 15% by opting for advance rental payment. View here.  For any further assistance, we encourage you to use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 11:45 AM
When will I get my deposit back?

On completion of your rental tenure, your product will be picked and checked for quality screening. Upon successful quality check, a refund will be initiated against the security deposit to your preferred account as per your convenience.    Please note, no interest is paid on the deposit amount. In case you have questions about the deposit.    In case of any doubts or queries, we encourage you to use the chat feature on the website/app for any further assistance. 

Rentomojo
Sat, 18 Jul, 2020 at 10:56 AM
What are the terms of the rental subscription/contract?

We have a simple contract that you need to e-signed using the delivery OTP when the product arrives at your home. The contract includes basic terms of renting, payment, refund, and damage policy. You can see the current terms and conditions here. For any further assistance, we encourage you to use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 11:53 AM
Can I transfer my subscription to someone else?

Yes, you can. You and the person you choose to transfer the order to will have to confirm and accept the change in ownership. In addition to that, he/she will be required to go through our profile verification process to process the transfer.  To transfer your subscription follow the below steps : Log in to your RentoMojo account on our website. Click on 'New Request'  and choose 'Transfer Ownership'. Enter the details of the person you wish to transfer your products to. And confirm. In case of any doubts or queries, we encourage you to use the chat feature on the website/app to know more about the process to transfer the ownership of your rented products. 

Rentomojo
Sat, 18 Jul, 2020 at 11:58 AM
Is it possible to extend my subscription tenure?

Yes. If you wish to extend your rental tenure, follow the below steps : Log in to your RentoMojo account on our website or view here. Navigate to your rental dashboard under 'My Account.' Raise a request for under 'Requests'>’New Request.' Choose 'Extend Subscription' and follow the instructions to extend the tenure of your rented products.  In case of any doubts or queries, we encourage you to use the chat feature on the website/app to know more about the process to transfer the ownership of your rented products. 

Rentomojo
Sat, 18 Jul, 2020 at 6:30 PM