KYC & Order related queries

How do I close my rental subscription?

Change of plans? No problem. To close your subscription, follow the below steps : Log in to your RentoMojo account on our website. Click on 'New Request'  and choose 'Close Subscription'. Select the products you want to return. Pick a preferred return date. And confirm. In case of any doubts or queries, we encourage you to use the chat feature on the website/app to know more.

Rentomojo
Wed, 29 Jul, 2020 at 5:24 PM
How do I cancel my order?

Change of plans? No problem. To cancel your subscription, Log in to your RentoMojo account on our website. Raise a request for cancellation under 'Requests'> General queries’ > ‘Order related’ > ‘cancel order’. Choose 'Close subscription' and follow the instructions to cancel your request successfully. In case of any doubts or queries, we encourage you to use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 6:56 PM
My order was canceled. What do I do?

Your order might be cancelled due to a few reasons like stock availability, profile verification, or delivery location not currently serviceable. To know more about your order status, view here.  For further assistance, we encourage you to use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 7:12 PM
I want to change/modify my order. What do I do?

Change of plans? No problem. To modify your order, Log in to your RentoMojo account on our website. Click on 'New Request'  and choose 'General Queries'. Select the 'Order related' and modification you need. And confirm. For any further assistance, please use the chat feature on the website/app.

Rentomojo
Sat, 18 Jul, 2020 at 7:14 PM
I haven’t received my order yet. What do I do?

After completion of payment and the mandatory KYC procedure, your order will be delivered within 24 - 48 hours.  You can also check the status of your order from your RentoMojo account on our website. For any further assistance, please use the chat feature on the website/app. 

Rentomojo
Sat, 18 Jul, 2020 at 7:15 PM