All rental and payment issues

My card was declined during the payment process. What do I do?

We accept all major credit and debit card networks like Visa, Mastercard, American Express, and RuPay. In case of a failed payment or any other technical error, the amount will be reversed to your account in 3-4 working days. Please use a different method of payment in case of repeated payment failure. We accept the below payment methods : Credit Card. Debit Card. Netbanking. UPI. Wallets. For further assistance,  we encourage you to use the chat feature on the website/app for your queries. 

Rentomojo
Sun, 19 Jul, 2020 at 11:11 AM
What is the return policy?

All products at RentoMojo pass through a series of stringent checks before being delivered to you. However, In the unlikely situation of receiving a damaged product, the product can be replaced. In case you want to cancel the subscription, we will refund your deposit, no questions asked as long as you do it within 7 days of delivery. You can read more about our returns policy here. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Rentomojo
Sun, 19 Jul, 2020 at 6:55 PM
Can I close my subscription and return the product early?

Yes, you can. In case of early termination of your order/one or more products from the order, you can request for closure by informing us 3 days prior to the selected preferred date. You will be liable to pay early closure charges as per the contract.  You can close your order/one or more products by following the below steps : Log in to your RentoMojo account on our website. Click on 'New Request'  and choose 'Close Subscription'. Select the products you want to return. Pick a preferred return date. And confirm. Early closure charges will vary based on the category of the product and the committed tenure. For Furniture and Appliances Min 3-month tenure: 0.5 month’s rent Min 6-month tenure: 1 month’s rent Min 12-month tenure: 1.5 month’s rent Min 24-month tenure : 2 month’s rent For Electronics and Fitness Min 3 month: 0.25 month’s rent Min 6-month: 0.5 month’s rent Min 12 month: 1 month’s rent Min 18 month: 2 month’s rent To avoid early closure charges, you could look at the following options If you are looking to close because you are relocating, you can continue your subscription from the new place.  We will do the relocation for you as long as Rentomojo is operational in the new city. You could also transfer the subscription to someone else and the early closure charges will no longer be applicable If there are any other reasons, do get in touch with us and we would be happy to help you out in any way we can. In case of any doubts or queries, we encourage you to use the chat feature on the website/app to know more.

Rentomojo
Wed, 29 Jul, 2020 at 5:28 PM
What is the process to initiate a refund for my security deposit?

If you don't like the product you receive on delivery, you can return it right away. To raise a return request, Log in to your RentoMojo account on our website. Click on 'New Request'  and choose 'Close Subscription'. Select the products you want to return. Pick a preferred return date and to confirm. We will pick up the product and complete a quality check on your product within 24 hours. We'll initiate the refund of your deposit within 24 hours post quality check. Once the refund process is initiated, you'll receive the amount in your source bank account within 7-10 working days. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Rentomojo
Sun, 19 Jul, 2020 at 7:18 PM
How long will it take for my refund to be processed?

Once the refund is initiated, you'll receive the amount in your source bank account within 7-10 working days. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Rentomojo
Sun, 19 Jul, 2020 at 7:25 PM
I am not happy with the settlement amount given to me. What do I do?

All products at RentoMojo pass through stringent measures to ensure the correct evaluation of the deposit to be refunded to you. In case of issues with the settlement, please raise a request here. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Rentomojo
Sun, 19 Jul, 2020 at 7:28 PM
Where can I update my bank details?

You can update your bank details at using the following steps : While closing your rental subscription, You will be prompted to provide your bank details to complete the settlement process. You can also update your bank details at the time of refund confirmation on your dashboard. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Rentomojo
Sun, 19 Jul, 2020 at 7:32 PM